Service operation management Essay Example | Topics and Well Written Essays - 2000 words

Service operation management - Essay Exampler customers who prefer French cuisine where the product design and development matches seasonality of the service attention characterised by unique world class wines. Besides, the quality of service provision stems from the distinct setting and furnishing resulting in unique classical architecture (Daniel, 2015). Therefore, the restaurants business focus is on providing rooms for dining and the warm as well as welcoming bar lounge where guests have the opportunity to extol the creative cocktails, sumptuous night desserts, and a la carte dining. Moreover, the organisations success in meeting customer needs and providing quality operate has made it earn the two-star Michelin rating. In this case, the organisations success is a perfect reference for evaluating how service organisations manage their service operations.Any customer who visits a restaurant foretells professional high-class services especially for the highly rated organisation s like the Daniels restaurant. The focus of service operations management is to ensure that customers get the value for their specie (Zhang, Linderman & Schroeder, 2012). Therefore, customers believe that the high prices they pay for the restaurants must be reflected in the organisations service provision. In this regard, customers expect the organisation to be flexible in meeting their constantly changing needs. In the modern business environment, the focus has shifted to quality of services where customers prefer organisations that put quality at the forefront of their operations since it is one of the expectations from the customers (Zaim, Bayyurt & Zaim, 2013). Nonetheless, the customers expect helpful and friendly service staff that can rely on for information and providing answers to some of their burning questions. The customers also expect that the organisation should respond right away to inquiries, whether through online, by phone and in person. Most of all, customers e xpect a restaurant facility to maintain high level of